The major challenge for BFSI now is to bring more services under SMS channel within no time and at the same time enhance customer satisfaction by offering excellent service consistently. Considering this, First of its kind, vConnect BFSI is a solution developed by experienced professionals to meet unique demands of BFSI. It is state-of-the-art technology which meets all your current as well as future needs. It prospers your growth and grows in process. It helps you to simplify complex systems and offers seamless integration.

The global insurance industry is one of the largest sectors of finance. It ranges from consumer to corporate and industrial insurance, and even reinsurance, or insurance of insurance.


Typical push services would include:

• Alerts on premium due dates
• Confirmation of policy
• Alerts for renewal of policy
• Training and test alerts
• Alerts on the launch of new product
• Confirmation/ reminders of appointments
• Alerts in case of cheque bounce
• Acknowledgement of claims for processing
• Targeted promotions depending on the customer profitability
• Sending in birthday reminders to customers
• Missing information in the registration form can be taken over the SMS.

• Customers can PULL status of claims based on policy number
• Proposal status
• Specific Plan enquiry
• Claim procedure inquiry
• Stop payment instruction on a cheque
• Concerns and skepticism about SMS banking
• Insurance advisor can PULL the performance of his peer
  • Increase in Sum Assured
  • Decrease in Sum Assured
  • Add/Increase Rider
  • Delete/Decrease Rider
  • Basic Plan Change
  • Date of Birth Change
  • Occupation Change
  • Assignment
  • Surrender
  • Loan
  • Lost Policy Declaration
  • Health Certificate
  • Reassignment Form
  • Fund Allocation
  • Fund Switch
  • Top-up
  • Request for call back  for:
    
    

The convenience of executing simple transactions and sending out information or alerting a customer on the mobile phone

As a personalized end-user communication instrument, today mobile phones are perhaps the easiest channel on which customers can be reached on the spot, as they carry the mobile phone all the time no matter where they are. Besides, the operation of SMS banking functionality over phone key instructions makes its use very simple. This is quite different from internet which can offer broader functionality, but has the limitation of use only when the customer has access to a computer and the Internet. Also, urgent warning messages, such as SMS alerts, are received by the customer instantaneously; unlike other channels such as the post, email, Internet, etc. on which notifications to the customer involves the risk of delayed delivery and response.

• One interface for mobility solution
• Customized according to your requirements  
• Flexible to adopt new requirements within no time
• Scalable on demand in seconds
• Easy adaptability to new technologies
• Value for money

• Provider of state-of-the-art technology with robust and reliable infrastructure
• Redundancy of operators by virtue of being connected to multiple operators
• Redundancy of servers with queue management, failover mechanism and
  minimum push time
• Vertically as well as horizontally scalable solution in terms of architeture
• Least time to market and customize
  
  

• Personalized as well as mass communication
• 7x24x365 as per customers need
• Automated SMS messages
• Information on demand
• Cost effective