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Home > Industry Specifications > Hospitality > Travel & Tourism
 Hospitality refers to the relationship process between a guest and a host. It has gone through tremendous change over the last decade, some of which being dictated by technological advances. It has been said that The 'Customer is the king!'. And, if we believe this time tested and accepted philosophy, then we also know as to how difficult it is to make the 'King' happy. Travel & tourism is rebounding globally, as the new age customer is highly demanding as far as expectations of hospitality services are concerned. Delivering service promise consistently leads to competitive differentiation driving up customer loyalty. Thus vendors in that vertical are looking for ways to increase customer loyalty, while keeping overhead costs as low as possible. Develop you customer relationship even before serving the customer and raise customer satisfaction, thus enhancing customer retention ratio by VivaConnect hospitality solutions. It is state-of-the-art technology that brings to you unparalleled levels of solution to extend your scope of hospitality for all your current as well as future needs. Typical push and pull services would include:
- Confirmation of availability of rooms and services required. Confirmation of registration
- Alerts about Check in & Check out time.
- Alerts send to customers about vehicle details, send to pickup/drop the customer.
- Alerts about Check in & Check out time.
- Intimation about reporting boarding time.
- Alerts send to the host of arrival of guest .(Guess arrived for business meetings, weddings)
- Booking conference halls/ Party halls, any special service required.
- Send birthday, purchase anniversary etc. to customers.
- Birthday / anniversary / purchase anniversary /festival wishes
Benefits of vConnect Hospitality solution
- Reaching the rural sector with the regional language
- Customized according to your requirements
- Scalable on demand in seconds
- Easy adaptability to new technologies
- Value based promotions
vConnect Hospitality differentiator - A complete solution for your dynamic business needs.
- Provider of state-of-the-art technology with robust and reliable infrastructure
- Redundancy of operators by virtue of being connected to multiple operators
- Redundancy of servers with queue management, failover mechanism and minimum push time
- Vertically as well as horizontally scalable solution in terms of architecture
- Least time to market and customize
Benefits of SMS channel
- Personalized as well as mass communication
- 7x24x365 as per customers need
- Information on demand
- Mobile messaging empowers the automotive services to open a personal, cost-effective
and efficient communication channel with their customers (dealers and end-customers). - Reaching anywhere with regional languages
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